Samco Machinery's Global Service Program
Samco Machinery’s Global Service Program can help you with concerns, repairs, and help find answers to questions about products, machine applications, and production issues.
Samco Machinery has a team of experienced technical support specialists who can perform remote and/or on-site installations and service, as needed.
How Samco Machinery’s Global Service Program Works
All new support cases are started by contacting our Global Service Manager via email – firstname.lastname@example.org
Please include the following information in your email:
- Company name
- Contact name
- Best phone number to reach you
- Direct email address
- Serial number of the machine, if available
- A brief description of your issue
- Is your production currently affected?
It is important to note that support issues should not be reported to other departments or to individual employee voicemails or emails.
All support issues should be reported directly to Samco Machinery’s Global Service Manager to ensure consistent, timely service.